Refund policy
Returns and Refund Policy
Effective Date: Sept 2023
At Fresh Prints, we want to ensure your complete satisfaction with your purchase. If you're not entirely happy with your order, you can take advantage of our returns and refund policy under the following terms:
1. Returns Period
We accept returns for a period of 14 days from the date of delivery. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Customer Responsibility
Please note that the customer is responsible for the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
4. Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Final Sale Items: Items marked as "Final Sale" at the time of purchase are not eligible for return or exchange.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
6. Exchanges
If you wish to exchange an item for a different size or color, please return the original item following the process outlined in this policy and place a new order for the desired item.
7. Missing or Damaged Items
If you receive a damaged or incorrect item, please contact our customer support team within 14 days of delivery, and we will assist you in resolving the issue.
8. Contact Us
If you have any questions or need further assistance with our returns and refund policy, please contact our customer support team at:
hello@getfreshprints.co